Refund and Returns Policy

This is asample page.

Overview

Refund and Cancellation Policy — vebook

At vebook, we strive to deliver high-quality digital educational guides, eBooks, and practical checklists to our users.

1. Nature of Digital Products (No Physical Return)
   All products sold on vebook are downloadable digital files (PDF, EPUB, etc.). Once a digital product has been purchased and the download link or file has been accessed or sent, it cannot be physically returned or revoked. Therefore, as a general rule, all sales of digital products are final and non-refundable.
2. Exceptions Eligible for Refund
   We offer refunds under the following specific circumstances within 7 days of purchase:

• Double/Duplicate Payment: If money was deducted more than once for a single order due to a payment gateway error.
• Technical Delivery Failure: If you paid successfully but did not receive the download link or access within 24 hours, and our support team is unable to resolve the issue manually.
• Corrupted File: If the delivered file is permanently damaged or cannot be opened, and a replacement cannot be provided.

3. Non-Refundable Scenarios
   Refunds will not be granted if:

• You change your mind after successfully downloading the eBook.
• You mistakenly purchased the wrong eBook but have already accessed or downloaded the file.
• You do not have compatible third-party software or apps to view standard PDF files.

4. How to Request a Refund
   If your issue falls under the eligible exceptions:

• Send an email to our support team at: support@vebook.in
• Include your Order ID, Registered Email Address, Payment Screenshot, and the exact issue.
• Our team will review the request within 2–3 business days. If approved, the refund will be credited back to your original payment method (Bank/UPI/Card) within 5–7 working days.

Modifications
vebook reserves the right to update or modify this policy at any time without prior notice.